Privacy Policy

Who We Are

Great Gas Ltd is the controller of personal information collected through this website, by phone, email, enquiry forms and during the provision of heating, plumbing, boiler, gas safety and air conditioning services.

If you have any questions about this privacy policy or how your information is handled, please contact us using the details on this page.

Personal Information We May Collect

The information we collect depends on how you interact with us. We only ask for information that is reasonably needed to respond to enquiries, provide quotes, book appointments, carry out services and meet legal or business obligations.

• Name, telephone number, email address, postcode and property address.
• Details about your enquiry, property, appliances, heating system, plumbing issue, air conditioning system or service requirements.
• Appointment, quote, invoice, payment, job history and customer communication records.
• Information provided by landlords, tenants, managing agents or other authorised contacts where relevant.
• Photographs, notes or technical information relating to work, where supplied by you or recorded as part of a job.
• Website use information, cookie choices and embedded map preferences.

How We Use Your Information

We use personal information to run Great Gas Ltd professionally, respond to customers and deliver safe, reliable services. We do not sell personal information.

• To respond to enquiries, provide quotes and arrange appointments.
• To carry out heating, plumbing, boiler, gas safety and air conditioning work.
• To communicate about bookings, access arrangements, parts, updates, invoices and aftercare.
• To maintain service, safety, compliance, accounting and insurance records.
• To improve the website, customer experience and service quality.
• To protect our business, customers, engineers and legal rights.

Lawful Bases for Processing

We rely on different lawful bases depending on the purpose. For enquiries, quotes and bookings, processing is usually necessary to take steps before entering into a contract or to perform a contract. For safety records, tax, accounting and legal obligations, processing may be necessary to comply with law. For service improvement, administration and business protection, we may rely on legitimate interests. Optional cookies, analytics, marketing tools and embedded content are used only where required consent has been given.

Who We May Share Information With

We only share information where it is necessary and appropriate. This may include engineers, trusted subcontractors, suppliers, parts providers, IT and website providers, email and hosting providers, accountants, payment processors, insurers, professional advisers, regulators or authorities where required.

If you choose to enable Google Maps or other embedded content, the relevant third party may process information according to its own policies.

WhatsApp Contact

If you choose to contact Great Gas Ltd using WhatsApp, your message, telephone number, profile information, attachments and communication history may be processed by WhatsApp/Meta according to their own terms and privacy notices. WhatsApp is offered as an optional quick-contact route; you can still contact us by phone, email or the website enquiry form.

Please avoid sending unnecessary sensitive information by WhatsApp. If you need to send photos of boilers, pipework, leaks, air conditioning units or certificates, only send what is relevant to your enquiry.

How Long We Keep Information

We keep information only for as long as reasonably necessary for the purpose collected. Enquiry information that does not become a job is normally kept for a shorter period. Job, invoice, warranty, gas safety, accounting and legal records may be kept for longer where needed for compliance, insurance, tax or dispute purposes. Cookie preferences are currently stored for up to 6 months.

Your Rights

Subject to legal conditions, you may have the right to request access to your personal information, correction, deletion, restriction, portability, objection to certain processing and withdrawal of consent where processing is based on consent.

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your information is handled.

Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss or misuse. No website or email system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information unless it is relevant to your enquiry.

Changes to This Policy

We may update this policy from time to time to reflect changes in our website, services, legal requirements or business operations. The latest version will be published on this page.